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Pool Supplies Pool Replacement Parts pool replacment filter cartridges - Intex, Jandy, Hayward and more filter cartridges Pool Filter Replacement Grids - Round, Square All Major Brands of Pool Grids


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MERCHANDISE RETURNS

If an incorrect item is ordered, we'll assist you with a prompt refund or exchange, should the item(s) apply to our policy guidelines. All returns for exchange or refund must be returned within 30 DAYS from the receipt date NO EXCEPTIONS. ELECTRONIC AND SPECIAL ORDER ITEMS ARE NON-REFUNDABLE - NO EXCEPTIONS.

All returns, with the exception of mis-shipments are subject to a 20% restocking fee for a return, or a 10% fee for an exchange. (There is a $10 minimum.) Return shipment charges are the responsibility of the customer in all cases (excluding mis-shipments). Product that is returned in unsaleable condition or without the manufacturers original packaging and literature will be subject to shipment refusal or additional charges to the above mentioned fees. Items that have signs of attempted installation or wear will be refused and returned to the customer.

All returns must have a “Return Goods Authorization” number (RGA#). Please email sales@poolsupply360.com to request an RGA#.

Please include the order number, part number, quantity, and reason for return or exchange in your email.

Return shipments without a RGA# will be refused.

If the wrong product was shipped, we will correct the error right away and will pay the freight in doing so.


WARRANTY POLICY

Most products sold by PoolSupply360 carry a manufacturer’s warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. There is also a manufacturer directory at the bottom of our home page with direct links to their warranty department. Or, you can email us at sales@poolsupply360.com and we will provide you with the information. Should you continue to have any problems after contacting the manufacturer, please email us at julio@poolsupply360.com and we will assist you any way possible.

PoolSupply360 assumes no liability for any loss, damage, injury, labor expense or product cost resulting from the use or inablity to use any item we sell.

Most manufacturer warranties only apply to defects in material and/or workmanship.

Most warranties do not cover labor claims. It is provided to cover the product only.

All shipping charges relating to a warranty claim are the responsibility of the buyer.